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Moments CountdownMoments Countdown
Getting started
  • How to install Moments and add your first event
  • How to sign in and enable online backup (cross-device sync)
Widgets & home screen
  • How to add the Moments Countdown widget on Android
  • How to add the Moments widget on iOS (iPhone and iPad)
  • How to customize the widget background and upload your own images
Create, edit & find events
  • How to create, edit, and delete an event
Notifications & reminders
  • How to enable and customize countdown notifications
  • Troubleshooting: notifications not appearing
Backup, restore & account
  • How to delete your Moments account
Billing & subscriptions
  • How to manage or cancel subscriptions (Apple App Store)
  • How to manage or cancel subscriptions (Google Play)
  • Refunds, receipts, and lifetime purchases: policy and how to request support
Troubleshooting & diagnostics
  • How to collect and send logs or screenshots when reporting a bug
  • How to get fast help: what to include in your support request
  • Troubleshooting: app crashes or won't open
Feature requests & feedback
  • How to request a feature or suggest an improvement
  • How we handle feedback, promotions, and partnership inquiries
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  1. Moments Countdown
  3. Troubleshooting & diagnostics

How to collect and send logs or screenshots when reporting a bug

Prepare useful details (logs, screenshots, reproduction steps) for a fast bug fix.

Good diagnostic information speeds up fixes. Include the following when reporting a bug.

Essential details to include

  1. Device and OS

    • Device model and operating system version (example: Samsung S21, Android 13).

  2. App version

    • Open Moments > Settings > About to find the app version.

  3. Steps to reproduce

    • Write the exact steps you took before the issue appeared (example: "Open app > tap + > pick date > app freezes").

  4. Expected vs actual behavior

    • Explain what you expected to happen and what actually happened.

  5. Screenshots or screen recording

    • Attach a screenshot of the screen when the issue occurred or a short screen recording.

  6. Crash logs (if available)

    • If you see an option to share logs in the app, use it. Otherwise include the time and approximate moment the crash happened so support can find the Crashlytics report.

How to send this to support

  • Compose an email to support@momentscountdown.app. Use the subject: "Bug report: [short description]" and paste the details above.

Why this helps

  • Clear reproduction steps and logs let the team find and fix the issue faster without multiple back-and-forth messages.

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Give feedback
Refunds, receipts, and lifetime purchases: policy and how to request support

Learn how to request refunds or provide purchase proof for lifetime or Pro purchases.

How to get fast help: what to include in your support request

Reduce ticket delays—what information to provide so support can help quickly.