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Moments CountdownMoments Countdown
Getting started
  • How to install Moments and add your first event
  • How to sign in and enable online backup (cross-device sync)
Widgets & home screen
  • How to add the Moments Countdown widget on Android
  • How to add the Moments widget on iOS (iPhone and iPad)
  • How to customize the widget background and upload your own images
Create, edit & find events
  • How to create, edit, and delete an event
Notifications & reminders
  • How to enable and customize countdown notifications
  • Troubleshooting: notifications not appearing
Backup, restore & account
  • How to delete your Moments account
Billing & subscriptions
  • How to manage or cancel subscriptions (Apple App Store)
  • How to manage or cancel subscriptions (Google Play)
  • Refunds, receipts, and lifetime purchases: policy and how to request support
Troubleshooting & diagnostics
  • How to collect and send logs or screenshots when reporting a bug
  • How to get fast help: what to include in your support request
  • Troubleshooting: app crashes or won't open
Feature requests & feedback
  • How to request a feature or suggest an improvement
  • How we handle feedback, promotions, and partnership inquiries
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  1. Moments Countdown
  2. Feature requests & feedback

How to request a feature or suggest an improvement

Submit a feature request (like search) with a clear use case so the team can evaluate it.

We welcome feature requests. To make them useful for prioritization, include a clear use case.

What to include in a feature request

  1. Describe the feature in one sentence

    • Example: "Add a search box to find events by title."
  2. Explain your use case and scale

    • Example: "I have 120 events and need to find a single birthday quickly."
  3. Priority and impact

    • Explain whether this is a mild convenience or blocks your workflow.
  4. Screenshots or sketches (optional)

    • Show where you’d like the feature to appear (top of the events list, Settings, etc.).

How to submit

  • Email support@momentscountdown.app with the subject: "Feature request: [short title]" and include the details above.

What happens next

  • The Moments team logs requests and evaluates them alongside other improvements. You’ll receive an acknowledgement and the team may follow up with clarifying questions. Feature requests are considered for future releases but are not guaranteed.

Example: Search request

  • Several users have requested a search box to locate events quickly. If you need search, say how many events you have and how you’d expect search to behave (title only, full-text, filters).

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Give feedback
Troubleshooting: app crashes or won't open

Fix app crashes, freezes, or startup failures with step-by-step checks.

How we handle feedback, promotions, and partnership inquiries

Where to send general feedback, promotional messages, or business inquiries and what to expect.