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Moments CountdownMoments Countdown
Getting started
  • How to install Moments and add your first event
  • How to sign in and enable online backup (cross-device sync)
Widgets & home screen
  • How to add the Moments Countdown widget on Android
  • How to add the Moments widget on iOS (iPhone and iPad)
  • How to customize the widget background and upload your own images
Create, edit & find events
  • How to create, edit, and delete an event
Notifications & reminders
  • How to enable and customize countdown notifications
  • Troubleshooting: notifications not appearing
Backup, restore & account
  • How to delete your Moments account
Billing & subscriptions
  • How to manage or cancel subscriptions (Apple App Store)
  • How to manage or cancel subscriptions (Google Play)
  • Refunds, receipts, and lifetime purchases: policy and how to request support
Troubleshooting & diagnostics
  • How to collect and send logs or screenshots when reporting a bug
  • How to get fast help: what to include in your support request
  • Troubleshooting: app crashes or won't open
Feature requests & feedback
  • How to request a feature or suggest an improvement
  • How we handle feedback, promotions, and partnership inquiries
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  1. Moments Countdown
  3. Notifications & reminders

Troubleshooting: notifications not appearing

Step-by-step fixes when countdown notifications fail to appear on your device.

If you aren’t getting notifications from Moments, try these steps in order.

  1. Check in-app reminder settings

    • Open the event > Edit > Notifications: confirm it’s enabled and a reminder time is set.

  2. Verify device notification permissions

    • iOS: Settings > Notifications > Moments > Allow Notifications = ON.

    • Android: Settings > Apps > Moments > Notifications = ON. Also check channel-specific settings inside the app’s notification page.

  3. Disable battery optimizations

    • Android: Settings > Battery > Battery optimization > Find Moments > Don’t optimize.

    • iOS: Ensure Low Power Mode is off when you expect timely notifications.

  4. Confirm Do Not Disturb / Focus mode

    • If DND/Focus is active, notifications may be silenced. Add Moments to allowed apps or disable DND.

  5. Reboot and update

    • Restart your device and make sure Moments is updated to the latest version in the App Store / Play Store.

  6. Reinstall as a last resort

    • 🚨Attention: First make sure you are signed in. This will make sure you will not lose your events.

    • If nothing else works, uninstall and reinstall Moments, then restore from backup by signing in again using the same Google/Apple account.

If notifications still fail

  • Collect these details and contact support: device model, OS version, Moments app version, a screenshot of the event notification settings, and whether backup is enabled. Email us at support@momentscountdown.app.

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Give feedback
How to enable and customize countdown notifications

Turn on notifications for events and set how far in advance you want reminders.

How to delete your Moments account

Permanently delete your Moments account and remove stored backups and personal data.