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Moments Countdown

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Moments Countdown

Getting started

How to install Moments and add your first event
How to sign in and enable online backup (cross-device sync)

Widgets & home screen

How to add the Moments Countdown widget on Android
How to add the Moments widget on iOS (iPhone and iPad)
How to customize the widget background and upload your own images

Create, edit & find events

How to create, edit, and delete an event

Notifications & reminders

How to enable and customize countdown notifications
Troubleshooting: notifications not appearing

Backup, restore & account

How to delete your Moments account

Billing & subscriptions

How to manage or cancel subscriptions (Apple App Store)
How to manage or cancel subscriptions (Google Play)
Refunds, receipts, and lifetime purchases: policy and how to request support

Troubleshooting & diagnostics

How to collect and send logs or screenshots when reporting a bug
How to get fast help: what to include in your support request
Troubleshooting: app crashes or won't open

Feature requests & feedback

How to request a feature or suggest an improvement
How we handle feedback, promotions, and partnership inquiries

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Moments Countdown

Troubleshooting & diagnostics

Diagnose crashes, app errors, and collect the right details for faster support resolution.

How to collect and send logs or screenshots when reporting a bug

Prepare useful details (logs, screenshots, reproduction steps) for a fast bug fix.

How to get fast help: what to include in your support request

Reduce ticket delays—what information to provide so support can help quickly.

Troubleshooting: app crashes or won't open

Fix app crashes, freezes, or startup failures with step-by-step checks.